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SupportPrep AI
SupportPrep AI drafts ticket replies using order context. Review faster; no auto-send. `SupportPrep AI helps merchants prepare customer support replies from manual tickets and inbound webhooks. It matches messages to Shopify order context, applies store policies, flags identity or safety risks, and creates a draft for a human to review. The app does not automatically send replies, refund orders, cancel orders, or edit orders.`
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What it actually does
drafts ticket replies using order contextmatches messages to Shopify order contextapplies store policiesflags identity or safety riskscreates a draft for a human to review
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