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SB: Helpdesk, Live Chat & FAQs
Deliver fast & accurate customer support service with FAQ page builder, all-in-one help desk ticketing, live chat, and product tabs for Shopify stores.
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Overall sentiment is positive, with users praising the ability to manage FAQs, ticketing, and live chat from one place. Specific praise was given to the support team's helpfulness and speed in resolving issues.
Mined from reviews and the listing
AI-extracted signals, not verified claims — read the source text before treating any of these as fact
What it actually does
FAQ page builderAll-in-one help desk ticketingLive chatProduct tabs for Shopify storesHelpCenter managementContact form functionality
Customers asked for
- • Ensure contact form submissions create support tickets
- • Reduce the app's request for full customer and order data access
Common complaints
- Missing feature: Contact form submissions do not automatically create support tickets.
- Other: Concern over the app requesting full access to sensitive customer and order data.
Pricing perception
Reviewers see the pricing as fair value.
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