Gorgias: AI, Helpdesk & Chat

Name: Gorgias: AI, Helpdesk & Chat
Rating: 4.3 (705 reviews)

by Gorgias Inc.Chat Helpdesk4.3705 reviewsFrom $10/month. Free trial available.Listed Mar 2017

Resolve repetitive support inquiries with automation & AI. One helpdesk for all your support channels, with live chat & FAQ. Start your free trial today!

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Overall sentiment is highly positive, praising the AI agent's ability to automate inquiries and the platform's centralizing capabilities across multiple channels. Notable mentions include the high level of support received from Customer Success Managers and the AI agent's effectiveness in handling routine tasks.

Mined from reviews and the listing

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What it actually does

Resolve repetitive support inquiries with automation & AIOne helpdesk for all support channelsLive chat & FAQ supportAI agent handling routine inquiriesCentralizing email, social, SMS, and order informationBuilding macros and automating workflowsAI Shopping Assistant for purchases

Customers asked for

• Integration with Ordoro shipping software
• Option to provide fast feedback mechanism for AI Beta features
• Support for multilingual contact forms
• Improved customer support check-ins and guidance for non-technical users
• Ability to manage spam call billing identification

Common complaints

Bug: Mobile app glitches, specifically with talk-to-text and voice functionality.
Missing feature: Lack of live cart visibility integration, which was previously available.
Support quality: Reports of poor or declining tech support response times and quality.
Pricing: Concerns raised regarding the perceived high cost, especially per ticket.