Replyco ‑ eCommerce Helpdesk

Name: Replyco ‑ eCommerce Helpdesk
Rating: 4.3 (12 reviews)

by Replyco - eCommerce Helpdesk Helpdesk Support - Other4.312 reviewsFrom $45/month. Free trial available.Listed Oct 2022

Centralize all your customer questions in one place. Respond to them in minutes, not hours or days. With Replyco, you can easily manage all your customer questions, from all selling and social media channels, in one intuitive inbox. What's more - all conversations come with a 360-degree customer view including order details and previous purchase history, making a job of responding to them much easier and hassle-free. Automate tasks, streamline your workflows and deliver exceptional customer support in a fraction of the time.

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Overall sentiment is highly positive, with users praising its ability to centralize customer questions from multiple channels and save significant time. Customers specifically noted the value of the 360-degree customer view and the helpfulness of the support team.

Mined from reviews and the listing

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What it actually does

Centralizes questions from selling and social media channelsProvides 360-degree customer view with order detailsIntegrates with eBayIntegrates with AmazonIntegrates with LinnworksIntegrates with ShopifySupports user roles and permissionsOffers template design and automatic rules

Common complaints

Bug: Admin panel links are reported as non-functional after setting up a trial.
Confusing ux: The functionality of the automation and chat system is unclear without a paid trial.