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Manage customer conversations in one inbox. Reply faster with AI and team handoff. Botwala gives Shopify merchants a shared inbox for customer conversations, combining AI-assisted replies, product guidance, cart support, and human handoff when a team member needs to take over. It helps stores answer common questions faster, assist shoppers during the buying process, and keep support organized in one place.
The app has received excellent feedback, with customers praising its ability to handle 24/7 customer service and generate sales. Users specifically noted that the AI provides natural responses and that the setup process was quick.
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