Hive Help Desk
All-in-one helpdesk: live chat, email, Messenger, Instagram, WhatsApp & SMS in one shared inbox. HIVE Helpdesk brings all your customer support channels into one dashboard. Manage live chat, email, Facebook Messenger, Instagram DM, WhatsApp, and SMS conversations from a single shared inbox. Agents can view Shopify order details alongside each conversation, translate messages in real time across five languages, and use template responses to reply faster. Set up automation rules to route tickets by channel or language, track response times with SLA monitoring, and add a customizable chat widg
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