Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp. Chatway helps merchants provide customer service through a live chat widget, shared helpdesk inbox, WhatsApp, and AI chatbot. Teams can manage customer support conversations, use canned responses, create FAQs, and let AI agents answer common questions before handing chats to human agents when needed. Merchants can view past live chat conversations, follow up with visitors, and send relevant offers directly from the inbox, while managing support across web, Android, and iOS apps from one place
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Overall sentiment is highly positive, with many users calling the app a life saver and a big upgrade from competitors. Notable praise includes the ease of use, the functionality of the AI chatbot, and the ability to manage support from multiple channels.
Mined from reviews and the listing
AI-extracted signals, not verified claims — read the source text before treating any of these as fact
What it actually does
Customers asked for
- • Improve subject lines in message history to include client names
- • Better search functionality for past conversations
- • More customization options for the chat widget colors/text
Common complaints
- Bug: WhatsApp connection issues, including frequent disconnecting.
- Confusing ux: Admin panel is confusing, making features like Q&As hard to locate.
- Pricing: Some users feel the app is expensive for small to medium-sized enterprises.
Pricing perception
Reviewers are split on whether the pricing is worth it.
Also in Chat, Helpdesk
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