Jotform AI Chatbot ‑ Live Chat
Boost customer support on Shopify with an AI chatbot and live chat. Answer FAQs instantly, reduce tickets, and improve customer satisfaction no coding required
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Overall sentiment is mixed, with many users praising the ease of use and time-saving aspects of the chatbot. However, several users reported significant issues, including the bot providing incorrect information, failing to adhere to knowledge base instructions, and general performance lags.
Mined from reviews and the listing
AI-extracted signals, not verified claims — read the source text before treating any of these as fact
What it actually does
Customers asked for
- • lazy loader feature
- • integration with 17Track to avoid 404 errors
Common complaints
- Bug: Bot provides incorrect product details, prices, and requirements.
- Missing feature: Need a lazy loader feature to prevent slowing down page load speed.
- Support quality: Difficulty reaching support staff when issues arise.
- Bug: Documented features like chat pausing or keyword filtering are reported as not working.
- Performance: App causes noticeable lag and slows down page load speed.
Pricing perception
Reviewers are split on whether the pricing is worth it.
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