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tawk.to Live Chat
Monitor and chat with visitors on your Shopify site with the tawk.to Live Chat app. Be there when they need you with unlimited messaging, ticketing, and agents.
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Overall sentiment is highly polarized, with some users praising the app's functionality for customer engagement. However, significant complaints revolve around perceived spyware, difficult settings management, and poor customer support experiences.
Mined from reviews and the listing
AI-extracted signals, not verified claims — read the source text before treating any of these as fact
What it actually does
monitor and chat with visitorsunlimited messagingticketingagents
Customers asked for
- • Make the AI plan available within Shopify
- • Allow management of settings directly from the Shopify Admin area
Common complaints
- Bug: The application is reported as not working or failing to open pages.
- Support quality: Support is criticized for being AI-only or unresponsive to bugs.
- Confusing ux: Settings cannot be managed within the Shopify Admin area.
- Other: Concerns about the app leaving persistent, hard-to-remove code traces.
- Pricing: Users complain about high costs for basic functionality or missing plans.
Pricing perception
Reviewers are split on whether the pricing is worth it.
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