Re:amaze AI Helpdesk & Chat
Top rated AI-powered customer support platform for Shopify and Shopify Plus merchants. Chat, social, email, voice, sms, FAQ all in one place.
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Overall sentiment is mixed, with many long-term users praising the platform's comprehensive features and support, particularly mentioning assistance from specific team members. However, there are notable complaints regarding specific integrations breaking, difficulty with multi-language support, and perceived poor technical support responsiveness.
Mined from reviews and the listing
AI-extracted signals, not verified claims — read the source text before treating any of these as fact
What it actually does
Customers asked for
- • Support for WhatsApp templates
- • Ability to show widget in multiple languages
- • Fix for Facebook direct message reply errors
Common complaints
- Bug: Facebook direct message replies stopped working correctly.
- Missing feature: Inability to show the widget in multiple languages.
- Confusing ux: The UI is described as 'engineer-level' and difficult to understand.
- Support quality: Difficulty getting proper technical support from frontline staff.
- Bug: Knowledge base article creation requires manual HTML editing.
Pricing perception
Reviewers are split on whether the pricing is worth it.
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