Luma answers customer questions instantly via chat and Instagram using AI. Luma is an AI-powered customer service assistant that handles product questions, order tracking, and common inquiries automatically across your Shopify storefront chat widget and Instagram DMs. It understands Arabic, English, and Franco Arabic. When the bot can't answer, it escalates the conversation to your dashboard where you can reply directly. Luma saves you time by resolving routine questions without any manual effort, while keeping you in control of complex conversations.
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The single review highlights the app's ease of setup and its significant positive impact on customer service, particularly its ability to provide instant answers in Arabic and Franco Arabic.
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Also in Chat, Helpdesk
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