Formilla Live Chat + Chatbot

Name: Formilla Live Chat + Chatbot
Rating: 5 (21 reviews)

by Formilla.com Chat5.021 reviewsFree plan available. Free trial available.Listed Jun 2014

Live chat with real-time visitor monitoring and A.I. Chatbots! Increase sales and improve support. Formilla Live Chat offers real-time chat and A.I. Chatbots powered by ChatGPT, which have proven to increase sales and improve support. Add a "Chat with us" button to your website now. Customers prefer live chat over phone & email since they can get immediate assistance. Be sure to check out our marketing popups to engage customers in various cool ways. All packages come with marketing features.

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Overall sentiment is overwhelmingly positive, with users frequently praising the app's ease of setup, fast connection times, and effectiveness in increasing sales. Customers specifically noted the value of the chat transcripts and the general improvement in customer support channels.

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What it actually does

real-time chatA.I. Chatbots powered by ChatGPTmarketing popupsreal-time visitor monitoringchat transcriptsmobile and tablet friendlyemail forwarding to support deskMost active visitors functionality

Customers asked for

• Ability for customers to send pictures in the chat thread
• A direct contact option for messages received when agents are offline
• Automatic chat notifications on an iPad

Common complaints

Missing feature: Customers cannot send pictures within the chat thread.
Missing feature: Concern about offline message handling without a direct contact option.
Performance: A request for automatic chat notifications on an iPad.