Fin AI Agent & Intercom

Name: Fin AI Agent & Intercom
Rating: 3.7 (18 reviews)

by Intercom Chat Helpdesk3.718 reviewsFrom $0.99. Free trial available.Listed Aug 2016

Fin for Ecommerce and Intercom are built to deliver perfect customer experiences. Fin for Ecommerce and Intercom combines Fin AI Agent with a Helpdesk for AI and human support on one platform to help merchants maximize efficiency and deliver superior service + shopping experiences. Built for Shopify, Fin supports the full customer journey helping shoppers find products, answering questions, and resolving order queries using real-time data. Teams get full visibility into orders, shipping, and customer data, and can take action without leaving the Intercom inbox.

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Overall sentiment is positive, with users praising the seamless integration of order and customer data into Intercom and the utility of the AI agent. Notable mentions include the success of multi-store support and the developer's responsiveness, as 18 out of 26 recent reviews received a developer reply.

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What it actually does

combines Fin AI Agent with a Helpdesk for AI and human supportsupports the full customer journey helping shoppers find productsanswering questions and resolving order queries using real-time dataprovides full visibility into orders, shipping, and customer data within Intercommulti-store support

Customers asked for

• Displaying delivery address for an order details without going to Shopify
• A more clear and legible product list in the order
• Refunding and cancelling without having to leave Intercom
• Ability to connect multiple stores to a single Intercom instance

Common complaints

Bug: App functionality broke after a recent update, causing widget and chat unavailability.
Missing feature: Cannot enter or select a customer address when creating new orders via Intercom.
Missing feature: Need the ability to refund or cancel orders without leaving the Intercom interface.
Confusing ux: Desire for clearer visual distinctions, like color-coding, between different stores.
Performance: One review reported the app making the website super slow.