Ernest is an AI chatbot and helpdesk for Shopify. It answers customer questions, tracks orders, handles returns and recommends products 24/7. Free plan.
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Overall sentiment is highly positive, with users noting the chatbot's ease of use, accurate answers, and successful international multilingual support. Developers have been responsive, and users appreciate the ability to customize the chatbot's personality.
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What it actually does
answers customer questionstracks ordershandles returnsrecommends productsmultilingual supportWhatsApp integrationMessenger integrationrun simulations
Customers asked for
- • deeper product recommendation capabilities
- • ability to run simulations to fine tune the chat
Common complaints
- Missing feature: Wishes for the product recommendations feature to be more advanced
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