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Overall sentiment is highly positive, with many users praising Crisp for its comprehensive, easy-to-use, and powerful multi-channel support capabilities. Customers frequently mention the platform's ability to centralize communication and the responsiveness of the support team.
Mined from reviews and the listing
AI-extracted signals, not verified claims — read the source text before treating any of these as fact
What it actually does
AI-powered help deskMultichannel supportLive chatTicket managementIntegration with ShopifyIntegration with AircallAutomation toolsCustomer service chat
Customers asked for
- • Ability to introduce a custom prompt for AI features
Common complaints
- Bug: Copilot feature not working as expected compared to other AI tools.
- Other: Difficulty in deleting the account without a GDPR request.
Pricing perception
Reviewers are split on whether the pricing is worth it.
Also in Chat, Helpdesk
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