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Winback: SMS Marketing
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Overall sentiment is highly polarized, with many users praising its ability to generate significant reclaimed sales and overall revenue. However, several recent reviews highlight severe issues with the app no longer working, unresponsive support, and continued billing despite service failure.
This app's listing is still live, but it recently dropped out of Shopify's App Store search index.
Mined from reviews and the listing
AI-extracted signals, not verified claims — read the source text before treating any of these as fact
What it actually does
build SMS listsend personalized messagesrecover abandoned cartsdrive post-purchase upsellscreate automations
Customers asked for
- • Ability to handle abandoned POS carts
- • More detailed analytics reporting
Common complaints
- Bug: App functionality has stopped working for some users.
- Support quality: Support team is described as unresponsive or unhelpful.
- Performance: Delivery rates have plummeted for some users.
- Confusing ux: Dashboard changed, causing issues with notifications.
- Other: Issues with POS cart handling, only affecting online orders.
Pricing perception
Reviewers are split on whether the pricing is worth it.
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