C
Carts Guru
by Carts GuruEmail marketingSMS marketing4.420 reviewsFree to install. Additional charges may apply.Listed Jul 2017
Automate your SMS & email marketing and recover abandoned carts. Engage shoppers, win back customers, and increase conversions on your Shopify store
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Overall sentiment is mixed, with some users praising the app for its ease of use for SMS and email retargeting. However, there are significant complaints regarding bugs, billing issues, and poor customer service experiences.
Mined from reviews and the listing
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What it actually does
Automate SMS marketingAutomate email marketingRecover abandoned cartsSend abandoned cart SMSEmail+Messenger+SMS all in one place
Customers asked for
- • Ability to properly segment audiences for SMS campaigns
- • Integration with other platforms mentioned by competitors
Common complaints
- Bug: Multiple reports of general bugs and technical issues.
- Support quality: Complaints about poor customer service and lack of follow-through.
- Pricing: Issues with unexpected billing, specifically being charged per email instead of per SMS.
- Other: Concerns about being kept on outdated plans without permission.
Pricing perception
Reviewers call out the pricing as a pain point.
Also in Email marketing, SMS marketing
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