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Delighted Post‑Delivery Survey

by Delighted, LLCSurveys4.86 reviewsFree plan available. Free trial available.Listed Oct 2014

Automatically send post-delivery surveys measuring customer experience, including NPS, CSAT and more Delighted makes it simple to automatically send surveys to customers after an order is fulfilled. Retain your customers: Measure and act on signals of customer loyalty using Delighted's range of survey options. Resolve pain points: Delighted's reporting makes it easy to understand key customer pain points and product feedback so you can quickly act! Delighted offers 50+ integrations, making it simple to layer customer feedback into eCommerce tools like Klaviyo, Gorgias, Zapier & Slack.

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Overall sentiment is highly positive, with users praising the ease of use and the value of the customer feedback received. A notable request from users is the ability to display survey feedback directly on the live website.

Mined from reviews and the listing

AI-extracted signals, not verified claims — read the source text before treating any of these as fact

What it actually does

automatically send post-delivery surveysmeasure NPS and CSATintegrates with Klaviyointegrates with Gorgiasintegrates with Zapierintegrates with Slack

Customers asked for

  • • Ability to share survey feedback live on the site
  • • Populate order information into Delighted for correlation

Common complaints

  • Missing feature: Wishes to share survey feedback live on the website.

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