Freshmarketer: Email & SMS

Name: Freshmarketer: Email & SMS
Rating: 4.7 (19 reviews)

by Freshworks Abandoned cart Email marketing4.719 reviewsFree plan available. Free trial available.Listed Mar 2022

Automate your campaigns across email, SMS, WhatsApp, and social to boost engagement and sales. With Freshmarketer, you can engage with buyers wherever they are and provide consistent cross-channel experiences. Convert abandoned carts into sales with messages and offers via email, WhatsApp, SMS, and chat. Personalize your campaigns based on buyers’ interests and behavior to increase conversion rates. You can also resolve issues faster and support your customers with rich context in just one app. With your Shopify data in one place, we help you build long-lasting customer relationships.

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Overall sentiment is highly positive, with many users praising the CRM functionality, ease of use, and ability to manage cross-channel customer journeys. Specific mentions include the value of segmenting customers and the comprehensive nature of the platform.

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What it actually does

Automates campaigns across email, SMS, WhatsApp, and socialConverts abandoned carts via messages and offersPersonalizes campaigns based on buyer behaviorManages customer interactions and tracks informationSupports customer journey buildingIntegrates with ShopifyProvides 360 degree view of customers

Customers asked for

• Need to connect WhatsApp Business channel reliably
• Ability to automate more complex customer journeys

Common complaints

Bug: WhatsApp Business connection consistently fails, even after subscribing to a plan.
Support quality: Support staff sometimes pass issues off without providing a resolution.