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Track by Loop

Be the brand everyone raves about. Create wonderful experiences around shipping and delivery with powerful integrations into your other apps.

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Overall sentiment is overwhelmingly positive, highlighting the app's ability to create a superior, proactive post-purchase customer experience. Customers frequently praise the seamless integrations, especially with Klaviyo, and the high level of support received from the team members.

Mined from reviews and the listing

AI-extracted signals, not verified claims — read the source text before treating any of these as fact

What it actually does

Creates branded order tracking pagesProvides transactional and post-purchase messagingIntegrates with KlaviyoOffers shipment tracking details and updatesProvides fulfillment analytics and reportingReduces customer service tickets related to orders

Customers asked for

  • • More intuitive and easy-to-use reporting portal
  • • Ability to manage orders without constant CSV downloading

Common complaints

  • Support quality: One user noted a 12-day delay and multiple exchanges for a simple answer.
  • Pricing: The free plan is cited as being too limited for proper testing before paying.
  • Performance: One user suggested the reporting requires too much manual CSV downloading.
  • Missing feature: A user wished for more intuitive and easier-to-use reporting within the dashboard.

Pricing perception

Reviewers are split on whether the pricing is worth it.

Also in Order tracking, Staff notifications

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