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AfterShip Order Tracking
by AfterShipOrder trackingShipping4.61,502 reviewsFree to install. Free trial available.Listed May 2012
AfterShip Tracking is an order tracking app with branded tracking pages, delivery updates, and real-time shipment visibility.
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Overall sentiment is positive, with many users praising the quick and knowledgeable support they received from the team. However, there are significant concerns raised regarding the billing structure, specifically unexpected overage charges and the difficulty in managing the account after cancellation.
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What it actually does
branded tracking pagesdelivery updatesreal-time shipment visibilitystreamline notification post purchase process
Customers asked for
- • Allow users to delete the cookie bar from the app
- • Need clearer billing alerts before exceeding plan quotas
Common complaints
- Pricing: Billing charges for every printed order, even if the customer doesn't view the tracking page.
- Support quality: Support issues remain unresolved after multiple contacts and time passing.
- Confusing ux: Difficulty removing or deleting the cookie bar from the app.
- Pricing: High cost for premium features like tracking specific carriers (e.g., Royal Mail).
Pricing perception
Reviewers call out the pricing as a pain point.
Also in Order tracking, Shipping
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