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Trustpilot
Easily collect, manage, and display Trustpilot reviews in your Shopify store using app blocks designed to build shopper confidence.
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Overall sentiment is mixed, with some users praising the modern widget customization and ease of use, while others report significant technical failures, such as the app failing to install or display white screens. Recurring complaints focus on customization limitations and poor support experiences.
Mined from reviews and the listing
AI-extracted signals, not verified claims — read the source text before treating any of these as fact
What it actually does
collect, manage, and display Trustpilot reviewsusing app blocks in Shopify storecustom CSS integrationdisplaying reviews on mobile and desktop
Customers asked for
- • Ability to customize email appearance for brand consistency
- • Option to follow up with customers who do not reply to review requests
- • Support for sending review invitation emails in Spanish
- • Ability to use tagging feature within the app
Common complaints
- Confusing ux: Cannot customize the email appearance to match brand aesthetic.
- Bug: App fails to install or displays a completely white screen.
- Missing feature: Cannot follow up with customers who do not reply to review requests.
- Missing feature: Widget renders as a window, not properly embedded on the site.
- Support quality: Support is non-existent or takes over 24 hours to respond.
Pricing perception
Reviewers are split on whether the pricing is worth it.
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