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Shipway Order Tracking
by ShipwayOrder trackingProduct reviews3.664 reviewsFrom $29/month. Free trial available.Listed Jun 2016
Best tracking solution: order tracking, sms & whatsapp shipping notifications & upsell, branded order lookup page, perfect for eCommerce stores
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Overall sentiment is mixed, with many users praising the tracking functionality and support when it works well. However, there are significant complaints regarding billing issues, difficulties integrating specific carriers, and inconsistent support responsiveness.
Mined from reviews and the listing
AI-extracted signals, not verified claims — read the source text before treating any of these as fact
What it actually does
order trackingSMS notificationsWhatsApp notificationsbranded order lookup page
Customers asked for
- • Klaviyo integration
- • Inclusion of WhatsApp notifications in the base cost
Common complaints
- Support quality: Multiple reports of receiving little to no meaningful response from support.
- Pricing: Complaint that WhatsApp integration is charged separately and makes the app overpriced.
- Bug: Concerns about unnecessary load from specific JavaScript and PHP calls.
Pricing perception
Reviewers are split on whether the pricing is worth it.
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