Shiprocket: eCommerce Shipping
Expand your eCommerce business across India and globally with Shiprocket. Get pre-negotiated courier rates for easy shipping.
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Overall sentiment is highly polarized, with many severe complaints regarding shipment delays, arbitrary backend charges, and poor support experiences. Conversely, some users praised the support team's responsiveness and the app's features for enhancing the cart experience.
Mined from reviews and the listing
AI-extracted signals, not verified claims — read the source text before treating any of these as fact
What it actually does
Customers asked for
- • Change the app name to 'SHITrocket'
- • Improve the handling of RTO/refund processes
- • Provide clearer documentation on backend fee structures
- • Ensure reliable pickup scheduling and execution
- • Fix compatibility issues with new Shopify store setups
Common complaints
- Support quality: Support agents are described as unhelpful, reading scripts, or failing to resolve issues.
- Performance: Multiple reports of shipment delays, items being stuck, or packages being lost in transit.
- Pricing: Complaints about unexpected micro-fees, arbitrary deductions, and high charges compared to advertised rates.
- Bug: Issues reported with the Shopify integration, such as the store not showing in the channel.
- Other: Allegations of fake delivery attempts or fraudulent billing practices.
Pricing perception
Reviewers call out the pricing as a pain point.
Positioning check
While listed for Shipping, multiple reviews mention using or praising its functionality for in-cart upsell and cross-sell features.
Also in Shipping, Orders - Other
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