Shopify Planet
Offer carbon-neutral shipping on any order, and use badges and widgets to reach modern shoppers. Shopify Planet lets you and your shoppers choose carbon-neutral shipping on any order. More than 40% of consumers say they're more likely to buy from sustainable brands, and customers will pay a 9.7% premium for sustainability. Long story short, customers appreciate sustainability. In fact, some Planet users have a 20+% conversion rate from shoppers contributing to carbon removal. Planet comes with badges, widgets, and marketing assets to show that you fund revolutionary projects.
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Overall sentiment is mixed, with many users appreciating the core concept of offering carbon-neutral shipping. However, there are significant recurring complaints regarding unexpected charges, badge disappearance, and poor technical integration with various themes.
Mined from reviews and the listing
AI-extracted signals, not verified claims — read the source text before treating any of these as fact
What it actually does
Customers asked for
- • Ability to restrict the item from being purchased by bots
- • More condensed view of impact data
- • Support for adding the feature to checkout for custom stores
- • Different choices for badges, including a smaller mini version
Common complaints
- Bug: Badges placed on product pages frequently disappear or fail to display.
- Pricing: Multiple reports of unexpected or excessive charges applied to orders.
- Missing feature: Difficulty adding the feature to checkout for custom websites.
- Support quality: Support staff were unhelpful or unable to provide necessary data.
- Confusing ux: Pricing logic is unclear, leading to concerns about overcharging.
Pricing perception
Reviewers call out the pricing as a pain point.
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