Parcel2Go Smart Send
Manage and automate your eCommerce shipping from one dashboard with Parcel2Go's Smart Send tool Cut your postage costs and simplify your delivery process with Parcel2Go’s Smart Send business tool. Whether you're sending within the UK or shipping globally, Smart Send helps to automate sending parcels. You’ll get access to discounted Shopify shipping rates, fast and reliable couriers, a range of delivery services and a straight forward ecommerce shipping integration that works for you.
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Overall sentiment is mixed, with users praising the automation and rate access for shipping. However, significant complaints revolve around integration failures, difficulty with advanced order details like custom valuation, and inconsistent support experiences.
Mined from reviews and the listing
AI-extracted signals, not verified claims — read the source text before treating any of these as fact
What it actually does
Customers asked for
- • Ability to set custom valuation for shipments
- • Option to extend item retention past 14 days
- • Change tracking link to the courier's direct website
- • Improvement to prevent duplicate order imports
- • Ability to change the collection address within Smart Send
Common complaints
- Bug: Integration sporadically fails to pull orders, causing missed shipments.
- Missing feature: Need ability to set custom valuation for insurance purposes.
- Support quality: Multiple reports of unresponsive or unhelpful customer support.
- Confusing ux: Difficulty changing basic settings like the collection address.
- Bug: Order data sometimes imports incorrectly, splitting multi-item orders.
Pricing perception
Reviewers see the pricing as fair value.
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