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Bird: Email, SMS, WhatsApp
Shopify merchants use MessageBird to power two-way, personalized conversations for both Marketing and Customer Service across Email, SMS, WhatsApp, and more.
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Overall sentiment is highly polarized, with some users praising the app's features and revenue impact while others report extremely poor service experiences. Multiple users have highlighted significant issues with support responsiveness and technical setup.
Mined from reviews and the listing
AI-extracted signals, not verified claims — read the source text before treating any of these as fact
What it actually does
two-way, personalized conversationsEmailSMSWhatsAppabandoned cart feature
Common complaints
- Support quality: Support is perceived as slow and unhelpful, with repetitive responses.
- Bug: Difficulty connecting the app to the shop, which remains unresolved for some users.
Also in Email marketing, SMS marketing
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