Customer.guru Net Promoter NPS

Name: Customer.guru Net Promoter NPS
Rating: 4.6 (63 reviews)

by Customer.guru Analytics Product reviews4.663 reviewsFree plan availableListed Aug 2016

Track segmented customer satisfaction with Net Promoter Score-based surveys See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions.

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Overall sentiment is positive, with many users finding the app easy to use and valuable for understanding customer satisfaction. Key areas for improvement noted by users include the need for follow-up questions on feedback and better support responsiveness.

Mined from reviews and the listing

AI-extracted signals, not verified claims — read the source text before treating any of these as fact

What it actually does

Track segmented customer satisfaction with NPSAnalyze satisfaction by product orderedAnalyze satisfaction by date of first purchaseAnalyze satisfaction by number of orders placedAnalyze satisfaction by geographic locationIntegrates with SlackCollects NPS scores

Customers asked for

• Ability to follow up on feedback with a 'why' question
• Option to archive NPS scores instead of deleting them
• Ability to change the survey schedule after it has been sent
• Customization of automated email scheduling for bespoke items

Common complaints

Support quality: Multiple reports of slow or non-existent responses to support emails.
Bug: Dashboard UI is reported as buggy, and survey responses show incorrect geographical locations.
Missing feature: Users requested the ability to follow up on feedback or archive scores instead of deleting them.
Missing feature: Need to adjust automated email scheduling for bespoke/longer fulfillment times.