Constant Contact: Email & SMS

Name: Constant Contact: Email & SMS
Rating: 2.9 (25 reviews)

by Constant Contact Email marketing2.925 reviewsFrom $12/month. Free trial available.Listed Sep 2018

Deliver your message via email, text, or social with Constant Contact. Constant Contact and Shopify are the dynamic duo for small businesses. Constant Contact helps you simplify and supercharge your digital marketing efforts. Our powerful tools make it easy to build strong connections and drive big results. Whether you're looking to boost sales, grow your customer base, or engage your audience, we've got you covered. Constant Contact makes digital marketing seamless so you can focus on what you do best: running your business.

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Overall sentiment is mixed, with users praising the integration's ease of use and conversion capabilities. Recurring issues noted include data overwriting during syncs and significant frustration with customer support availability.

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What it actually does

Deliver messages via email, text, or socialIntegrates with ShopifyAllows easy drag and drop of products into emailsManages in-store and website email listsCaptures customer birthdays for personalizationSends customer information directly from Shopify

Customers asked for

• Allow data flow to update back from Constant Contact to Shopify
• Fix the bug where customer last names are overwritten with numbers
• Improve support accessibility to include human phone support
• Ensure price updates in emails reflect changes made on the website
• Allow clients to sign up for multiple email lists

Common complaints

Bug: App overwrites customer last name field with strings of numbers during sync.
Support quality: Multiple users report difficulty reaching human support staff or receiving timely replies.
Performance: Shopify block fails to work correctly when the recipient uses Outlook 365.
Missing feature: Desire for data flow to update back from Constant Contact to Shopify.
Confusing ux: Mandatory two-factor authentication is cited as a major, inconvenient login hurdle.