AfterShip Email Marketing,SMS
AfterShip Marketing empowers brands to drive leads, customer engagement, and sales. Find world-class marketing tools via one intuitive portal—no code needed.
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Overall sentiment is highly polarized, with some users praising the comprehensive functions and support, while others report severe issues with billing practices, non-delivery of emails, and difficulty with customer service. Several reviews specifically mention being overcharged or having difficulty obtaining refunds.
This app's listing is still live, but it recently dropped out of Shopify's App Store search index.
Mined from reviews and the listing
AI-extracted signals, not verified claims — read the source text before treating any of these as fact
What it actually does
Customers asked for
- • Need clearer billing practices and refund options
- • Improve email deliverability rates
- • Streamline the account cancellation process
- • Provide more transparent contract details regarding communication rights
Common complaints
- Pricing: Multiple complaints regarding being overcharged or unable to get refunds for services not rendered.
- Support quality: Users report customer service is terrible, unresponsive, or only provides canned responses.
- Bug: Issues like emails failing to deliver or accounts being frozen without clear cause.
- Confusing ux: Setup and removal processes were described as extremely complicated and time-consuming.
- Missing feature: Concerns about contract clauses limiting communication rights beyond stated validity periods.
Pricing perception
Reviewers call out the pricing as a pain point.
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