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ZigZag Returns & Exchanges
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Overall sentiment is positive, with many users praising the app for streamlining the returns process and providing excellent customer support. Notable mentions include the ability to add more carriers and the helpfulness of the support team in resolving issues.
This app's listing is still live, but it recently dropped out of Shopify's App Store search index.
Mined from reviews and the listing
AI-extracted signals, not verified claims — read the source text before treating any of these as fact
What it actually does
Manage and automate returns, refunds, exchangesGet labels with the Returns Portal for ShopifyAdd more carriersAuto-generate white label return pagesAutomated email configurationHold return information in one place
Customers asked for
- • Automate restocking of items when processing an exchange
- • Provide a clearer notification system for plan expiration/changes
- • Add separate automated emails for exchanges versus returns
Common complaints
- Bug: Glitches noted with the appearance of the returns portal, such as font alignment.
- Missing feature: Exchange processing does not automatically restock items; manual action is required.
- Support quality: One user felt misled regarding charges after the initial setup agreement.
- Confusing ux: Lack of distinct automated emails for different return types like exchanges.
Pricing perception
Reviewers are split on whether the pricing is worth it.
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