Yanet Returns & Exchanges

Name: Yanet Returns & Exchanges
Rating: 4.8 (274 reviews)

by Yanet Returns and exchanges Shipping4.8274 reviewsFree plan available. Free trial available.Listed Apr 2023

Create and manage auto returns & exchanges, return labels, policy. Connect to all shipping carriers. Return and Exchange management app provides a quick and clear flow-based solution to handle all return and exchange requests from your customers. Store owner can freely create different return and exchange policies and rules applied to different products based on various situations. Customers can easily submit requests via an embedded public portal on the site and keep updated via email notifications. Text, banner and color on the portal are supported to change directly, just contact us!

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Overall sentiment is highly positive, with many customers praising the excellent and responsive customer service from support staff like Alex. A notable recurring issue is the failure to automatically send return instructions upon approval, requiring manual resending.

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What it actually does

Create and manage auto returns & exchangesGenerate return labelsSet up return and exchange policiesConnect to all shipping carriersSubmit requests via embedded public portalSupport text, banner, and color changes on portal

Customers asked for

• Ability to automatically send return instructions upon approval
• More customization options for the portal

Common complaints

Bug: Return instructions are not automatically sent after an approval action.
Missing feature: Users noted a lack of advanced customization options for the portal.