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Wati: WA Cart Recovery & AI
Recover abandoned carts and grow Shopify sales with Wati. WhatsApp drip campaigns, AI automation, order updates, and team inbox — built for eCommerce.
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Overall sentiment is mixed, with many users praising the app's ability to automate communications and recover abandoned carts. However, there are significant, recurring complaints regarding poor customer support, billing issues, and technical failures.
Mined from reviews and the listing
AI-extracted signals, not verified claims — read the source text before treating any of these as fact
What it actually does
WhatsApp drip campaignsAI automationOrder updates via WhatsAppTeam inbox functionalityRecovering abandoned cartsAutomating order confirmationsCustomer segmentationIntegration with Facebook ads
Customers asked for
- • Ability to run campaign messages on the Growth plan
- • A direct phone call option for support instead of just emails
- • Support for uploading contact lists
- • A refund option for poor service experiences
- • Better technical support response times
Common complaints
- Support quality: Multiple reports of poor, slow, or non-existent technical support.
- Pricing: Complaints about hidden charges, price increases after trials, and being overpriced.
- Bug: Issues with billing blocks, gateway failures, and the mobile application stopping work.
- Support quality: Support interactions are described as unhelpful or only resulting in generic requests.
- Performance: App functionality has stopped working entirely for some paying customers.
Pricing perception
Reviewers are split on whether the pricing is worth it.
Also in Abandoned cart, Chat
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