Trusted Shops reviews and more
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Overall sentiment is mixed, with many users praising the app for building customer trust and the support when issues arise. However, there are significant recurring complaints regarding high costs, inflexible contracts, and technical issues, particularly with multi-language support and mobile functionality.
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AI-extracted signals, not verified claims — read the source text before treating any of these as fact
What it actually does
Customers asked for
- • Improve multi-language compatibility
- • Provide an online cancellation button for subscriptions
- • Ensure support for mobile website functionality
- • Improve integration stability with Shopify and WooCommerce
- • Add a way to highlight businesses with the best reviews
Common complaints
- Pricing: Concerns about high costs, unfair contract lock-ins, and automatic renewals.
- Bug: App performance is reported as clunky, slow, and unreliable on certain setups.
- Missing feature: Lack of support for multi-language setups and mobile website functionality.
- Support quality: Difficulty reaching support via phone, and feeling that support is inflexible.
- Confusing ux: General complaints about the app's design being inflexible or difficult to use.
Pricing perception
Reviewers call out the pricing as a pain point.
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