TaxJar helps businesses manage sales tax compliance by automating sales tax calculations and filing. Paying taxes is a critical part of managing your e-commerce business, but doing it right is complicated. TaxJar does the heavy lifting for you by automating your most tedious tasks, like accurately calculating sales tax rates, classifying products, and managing multi-state filing. Stripe acquired TaxJar in 2021 to help businesses better manage tax compliance. TaxJar and Stripe Tax are two separate products that address unique tax needs.
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Overall sentiment is overwhelmingly negative, with multiple reviewers citing severe issues with incorrect tax filings, significant support failures, and complex manual workarounds. Notable complaints include erroneous high-value tax filings and difficulty handling tax-exempt items correctly.
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What it actually does
Customers asked for
- • Sandbox environment connection for testing
- • Better handling of multi-currency/non-USD base currencies
- • Automation for marking tax-exempt orders
- • Integration with PayPal
- • Ability to download reports
Common complaints
- Bug: Filing incorrect tax amounts, such as overcharging or miscalculating totals.
- Support quality: Support response times are reported as extremely slow, non-existent, or unhelpful.
- Missing feature: Inability to connect or test the app using a sandbox environment.
- Confusing ux: Difficulty in correctly handling or flagging tax-exempt items within the system.
- Other: Concerns over unexpected or hidden charges for services rendered.
Pricing perception
Reviewers call out the pricing as a pain point.
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