“These clowns just filed AND PAID a seven figure erroneous tax filing for us. The company is a total joke, the support is non-existent, absolutely inexcusable wait times with ZERO accountability from anyone. TaxJar a Stripe owned company, they need to start paying attention to how terrible TaxJar is, it reflects poorly on Stripe.”

“Extremely disappointing support. Long response times, missed meetings, and our point of contact stopped responding altogether. We couldn't rely on them for our business and decided to move elsewhere.”

“Do not use this app. Is the worst customer service experience when you need anything from them. In addition to that, if you mark your customer in your store as exempt, Tax Jar won't take this and will file ignoring this. This cause that you'll have to file an amendment with each State and eventually you'll loose money. Don't use this app. it doesn't do the job as expected. Do not use it.”

“Tax Jar - The juice ain't worth the squeeze. Tax Jar filed incorrect sales & use with the State of New Jersey for us and wanted us to pay Tax Jar again to correct mistakes their app makes. Sounds like a winner right! Taxable and non taxable items in shopify do not line up with Tax jars system. When a sale happens on shopify it goes through Tax jar’s system and you have re-categorize every single”

“The app is unusable for any Shopify merchant who has a base currency that is not USD... It assumes USD in the connection to Shopify, which makes the filing completely wrong (they could just read in the USD values from the order, but they didn't think to do such a simple thing). A spoke at length with the support team, who eventually just said they are aware of the shortcoming, but said it wasn't ”

“No way to connect this to the SANDBOX. If you want to test this, you will POLLUTE your live data.”