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SmartPick ‑ AI Chatbot

by 株式会社Forest BookUpsell and cross-sell4.01 reviewFree to install. Additional charges may apply.Listed Mar 2023

A chatbot equipped with GPT-4o! We respond to customer concerns! Enhance your customers' shopping! SmartPick plays a crucial role for merchants. This app allows chatbots to quickly resolve customer issues using AI. Merchants can support customers with everything from product usage to returns and refunds. Additionally, merchants can understand potential customer issues from chat history, improving product lineups and marketing strategies. Streamlining tasks like customer support allows merchants to focus on sales strategies and product development, leading to business growth.

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The user found the chatbot useful for product recommendations but felt the responses were too long and read like product descriptions rather than a natural conversation. They noted limitations regarding product selection when exceeding 250 items.

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What it actually does

chatbot equipped with GPT-4oresolves customer issues using AIsupport product usage to returns and refundsunderstand potential customer issues from chat history

Customers asked for

  • • Improve the conversational flow of AI responses
  • • Allow automatic product selection for catalogs over 250 items

Common complaints

  • Missing feature: Automatic product selection fails when the catalog exceeds 250 items.
  • Confusing ux: Responses are too long and read like descriptions, not natural conversation.

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