Simply Shipping Protection

Name: Simply Shipping Protection
Rating: 4.6 (131 reviews)

by Lucent Innovation Warranties and insurance Upsell and bundles - Other4.6131 reviewsFree to install. Free trial available.Listed Jan 2021

Let customers protect orders with cart-level shipping protection, manage claims through our app, and earn extra revenue with customizable widgets and upsells.

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Overall sentiment is highly polarized, with many users praising the app's functionality and the support team's responsiveness when things work. However, there are significant complaints regarding the app breaking the checkout process and instances of unresponsive or poor support.

Mined from reviews and the listing

AI-extracted signals, not verified claims — read the source text before treating any of these as fact

What it actually does

cart-level shipping protectionmanage claims through appcustomizable widgetsupsells

Customers asked for

• Implement a pre-selected widget at checkout
• Provide better support channel accessibility

Common complaints

Bug: App breaks the checkout button or cart functionality upon theme updates.
Support quality: Support is reported as unresponsive, slow, or unhelpful.
Bug: Code left in the system after app uninstallation.
Performance: Issues with the checkout button appearing sporadically, causing lost sales.
Confusing ux: Support portal for support is reported as non-functional.