Shopify Knowledge Base
View and customize the FAQs that AI shopping agents use to answer questions about your store. AI agents are changing how people shop online. When shoppers use AI agents to search for products or ask about store policies, Shopify provides answers based on your store's catalog and settings. Knowledge Base lets you view how often your store's info is requested by AI agents and customize FAQs to ensure AI represents your brand accurately and highlights what makes your business unique. See what buyers are asking, so you can provide the answers they’re looking for.
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Overall sentiment is mixed, with users praising the core function of logging customer questions for AI agents. However, major recurring complaints focus on the system's inability to handle multiple languages, frequent content hallucination, and the need for more advanced content control.
Mined from reviews and the listing
AI-extracted signals, not verified claims — read the source text before treating any of these as fact
What it actually does
Customers asked for
- • Support for bulk import/export of FAQs
- • Localization and translation support for FAQs
- • Ability to control or prevent AI hallucination
- • Broader test-and-learn scenarios for the Knowledge Base
- • API access to manage FAQs
Common complaints
- Bug: Content hallucination; the AI sometimes invents inaccurate answers.
- Missing feature: Lack of multilingual support; questions and answers are often stuck in English.
- Missing feature: Manual FAQ input is cumbersome; requests for bulk import/export functionality.
- Bug: System questions cannot be deleted, and the language is fixed to English.
- Performance: AI responses rely on manual data input rather than actual store policies.
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