Scout CRM (Shop Phone)

Name: Scout CRM (Shop Phone)
Rating: 4.6 (77 reviews)

by HMS Commerce Abandoned cart Chat4.677 reviewsFree plan availableListed Feb 2017

Your store's automated personal assistant with actionable alerts. Customer relationships are your competitive advantage Large retailers and marketplaces will never create a true trusted 1 on 1 relationship with their customers. They will never personally call a VIP customer and say “thank you.” Walmart will never call a large abandoned checkout customer and ask them how they can help them solve their needs. They will always look at customers like numbered transactions and automate every single thing, whereas you look at your customers like assets.

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Overall sentiment is highly positive, with many users praising its ability to recover abandoned carts and facilitate personal customer conversations. Notable issues include reports of the app stopping working or requiring difficult reauthentication processes.

Mined from reviews and the listing

AI-extracted signals, not verified claims — read the source text before treating any of these as fact

What it actually does

Automated alerts for abandoned checkoutsEnabling after-purchase customer conversationsTracking customer purchase historySending direct calls to customersIntegrating with WhatsAppProviding customer service consultation

Customers asked for

• Ability to disable the required PIN system
• Fixing issues where alerts are not coming out
• Improving reliability after app updates
• Allowing updates for staff with specific phone numbers

Common complaints

Bug: App has stopped working completely or experienced technical failures.
Bug: PIN system is problematic and cannot be disabled for users.
Support quality: Difficulty reaching support or receiving adequate help when issues arise.
Performance: Updates are stressful and cause the app to malfunction or break.
Missing feature: Inability to update the app for staff with specific phone number inputs.