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Sendlane: Unified Email & SMS
by SendlaneEmail marketingSMS marketing4.114 reviewsFree plan available. Free trial available.Listed Jul 2021
Unite your email, SMS, and reviews under one platform to consolidate your tech stack and drive meaningful customer experiences.
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Overall sentiment is highly positive, with many users praising the platform's ability to unify email and SMS marketing, and frequently highlighting the excellent, hands-on customer support received from the team. Some notable complaints involve issues with metric tracking and billing discrepancies.
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What it actually does
Unites email and SMS marketing under one platformHandles automation and segmentation for campaignsProvides integration with Shopify and third-party appsSupports customer data leveraging for campaignsOffers 24/7 live chat support
Customers asked for
- • Improve metric tracking accuracy in the reporting dashboard
- • Ensure pre-scheduled campaigns dispatch reliably at the set time
- • Clarification on user role transfer between deleted accounts
Common complaints
- Bug: Beacon fails regularly and reporting dashboard does not track metrics correctly.
- Bug: Pre-scheduled campaigns are not sent at the scheduled time.
- Pricing: Reported instances of being charged twice for services.
- Support quality: Support staff provided conflicting information regarding account functionality.
- Missing feature: Lack of white-glove service despite promises from the sales team.
Pricing perception
Reviewers are split on whether the pricing is worth it.
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