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Rivo: Loyalty Program, Rewards
Trusted by over 11,000 Shopify merchants. Increase your customer LTV, repeat rate and AOV
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Overall sentiment is highly positive, with many users praising the app's functionality for building loyalty programs and the responsiveness of the support team. A notable complaint involves billing issues after uninstallation and specific bugs related to discount calculations.
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AI-extracted signals, not verified claims — read the source text before treating any of these as fact
What it actually does
Increase customer LTV, repeat rate and AOVImport customers' pointsConnect with KlaviyoSupport loyalty and referral programsIntegrates nicely into POS and online store
Customers asked for
- • Improve the reliability of the 'chat with support' option
- • Clarify or adjust discount calculation logic for minimum cart value redemptions
Common complaints
- Bug: Discount redemption logic incorrectly calculates based on specific item value, not total cart value.
- Support quality: Some users report difficulty reaching support via chat or receiving timely email responses.
- Other: One user reported continued billing after uninstalling the application.
Pricing perception
Reviewers are split on whether the pricing is worth it.
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