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Rich Returns & Exchanges
by Rich Returns & ExchangesReturns and exchangesReturns and warranty - Other4.781 reviewsFrom $19/month. Free trial available.Listed Jan 2019
Automate returns & exchanges for your store. Prepaid labels from 50+ carriers, self-service portal, Shop App integration. 30-day free trial.
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Overall sentiment is highly positive, with many users praising the app's ability to automate returns and exchanges seamlessly. Customers frequently highlight the excellent, responsive, and helpful customer support provided by the team.
Mined from reviews and the listing
AI-extracted signals, not verified claims — read the source text before treating any of these as fact
What it actually does
Automate returns and exchangesProvides prepaid labels from 50+ carriersOffers a self-service return portalIntegrates with ShopifyAllows viewing of return reportsHandles return and exchange process management
Customers asked for
- • Multi-language support
- • Support for photo uploads for claims
- • Support for video uploads for claims
- • Improvement to the live chat function
- • More platform-level customization options
Common complaints
- Support quality: Support has been unresponsive or provided only standard, unhelpful answers.
- Missing feature: Lacks support for multi-language functionality and photo/video uploads for claims.
- Bug: Live chat functionality is reported as not working correctly.
- Confusing ux: Changes are sometimes implemented without notifying the user, impacting experience.
- Other: The app is described as too basic and not a full platform.
Pricing perception
Reviewers are split on whether the pricing is worth it.
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