ReturnSage

Reads each return against your policy, the order, and customer LTV — and tells you what to do. Rule engines handle the easy returns. They can tell you "30 days has passed" — not whether a high-LTV customer 3 days past the window, claiming a defect, deserves an exception. ReturnSage reads your full return policy, pulls in the order and customer context, and produces a structured recommendation: approve, exchange, store credit, deny, or escalate — with a confidence score, risk flags, and a draft reply in your brand voice. You decide with one click; every decision is logged.