Customers asked for

• • Ability to set review requests for 10-14 days after purchase
• • Better management/control over email campaign settings

Common complaints

• Bug: Email campaign settings reverting to default without user action.
• Missing feature: Review request timing is too immediate; needs a 10-14 day delay.
• Pricing: Issues with subscription changes and unexpected charges for basic functionality.
• Support quality: Reports of support not following up on tickets or being unavailable during the day.
• Other: Inability to manage or cancel the subscription on the user's end.

Pricing perception

Reviewers are split on whether the pricing is worth it.