Postscript SMS Marketing
Create and execute SMS programs to drive incremental revenue by engaging customers via text message With Postscript, drive conversations and conversions across all stages of the customer journey. Whether 1:1 or at scale, Postscript assures your texts are customized, conversational, and compliant. Use SMS Marketing to grow your list, develop your message strategy, deliver customer service, and drive purchases. Postscript AI works harder for you by staying on-brand, unlocking customer insights, and driving revenue with Brand Center, Infinity Testing and Shopper.
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Overall sentiment is highly polarized, with some users praising the platform's capabilities and support, while a significant portion reports severe issues with billing, unexpected charges, and difficulty reaching human support.
Mined from reviews and the listing
AI-extracted signals, not verified claims — read the source text before treating any of these as fact
What it actually does
Customers asked for
- • Easy way to connect with a human representative
- • Ability to make coupon codes dynamic links
- • Dynamic cross syncing between the app and SMS Shopify users
- • Better handling of contract exit/cancellation terms
- • Integration with Zapier to pull data beyond phone numbers
Common complaints
- Support quality: Difficulty reaching a human representative for complex issues.
- Pricing: Unexpected charges or fees applied even when the app is not actively used.
- Bug: Messages or popups failing to save consistently when being created.
- Pricing: Unclear terms regarding credit rollovers and billing cycles.
- Support quality: Support staff being unhelpful or refusing refunds/adjustments.
Pricing perception
Reviewers call out the pricing as a pain point.
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