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Otter Loyalty & Rewards
by Okapya Software Solutions Inc.Loyalty and rewardsDiscounts4.622 reviewsFree to installListed Jul 2021
Loyalty app for Shopify stores with points, rewards, referrals, and VIP programs.
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Overall sentiment is highly positive, with multiple customers praising the app's flexibility, ease of use, and the excellent, proactive support received from the development team. A notable negative point raised was an issue with the app sending mass emails without adequate control.
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What it actually does
Points and rewards systemReferral program managementVIP program setupTier-based rewards to automatic discount codesSeamless API integrationDedicated loyalty program pageCustom workaround coding assistance
Customers asked for
- • A method to stop the app from sending mass emails to clients.
- • An email address or chat option besides WhatsApp for support.
- • Ability to export customer data easily when switching programs.
Common complaints
- Support quality: Difficulty reaching support via methods other than WhatsApp.
- Bug: Customers report issues when redeeming accumulated reward points.
- Other: App continues to charge even after the user has uninstalled it.
Pricing perception
Reviewers see the pricing as fair value.
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