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Triom: Combine, Merge Orders

by TriomOrder editingWorkflow automation4.875 reviewsFree plan available. Free trial available.Listed Apr 2019

Automatically merge Shopify orders from same customer to reduce shipping costs. Smart bulk merge + notifications + analytics. Start free trial today.

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Overall sentiment is highly positive when the app works correctly, with many users praising its ability to automate order merging and save on shipping costs. A notable point of concern is the severe risk of financial discrepancies, including duplicated orders and inaccurate revenue reporting, which some users have experienced. Developers have been responsive in many recent reviews, with multiple users praising the support team's assistance.

Mined from reviews and the listing

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What it actually does

automatically merge Shopify orderssmart bulk mergecustomer-facing gift registry linksnotificationsanalytics

Customers asked for

  • • flat monthly fee instead of per-merge billing
  • • ability to automatically fill original order financial status

Common complaints

  • Bug: App duplicates orders, leading to significant financial losses.
  • Bug: Inaccurate revenue reporting due to order merging settings.
  • Bug: Failure to mark original Meta orders as fulfilled.
  • Support quality: Some users reported receiving no response or poor handling of critical bugs.
  • Confusing ux: Default settings can lead to incorrect financial accounting.

Pricing perception

Reviewers are split on whether the pricing is worth it.

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