Ninja Van
Create your delivery orders with Ninja Van in just a few clicks. With the Ninja Van app and your Ninja Van account, you can easily create delivery orders, generate and print airway bills, all from the comfort of your Shopify store. No more tedious exporting and editing orders, only to have to upload it on another platform. Designed to be as simple as possible, yet packed with the features to get your orders to your customers as quickly as possible, with as little clicks as possible.
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Overall sentiment is positive, highlighting the app's seamless integration for creating orders and generating airway bills. However, several users reported significant issues with support quality, citing lack of context in error messages and difficulty reaching support staff.
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What it actually does
Customers asked for
- • Add shipping status updates directly to Shopify
- • Provide more context when order fulfillment errors occur
- • Direct users experiencing integration issues to the integration team
Common complaints
- Support quality: Multiple reports of zero or ineffective customer support responses.
- Bug: Users encountered order fulfillment errors without any context or explanation.
- Support quality: Difficulty getting necessary documents like billing statements from support.
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