Marsello: Loyalty, Email, SMS
Grow your business with a points-based loyalty program. Whether you’re selling in-store or online, we’ve got your loyalty and marketing needs covered.
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Overall sentiment is mixed, with many users praising the app's robust features and multi-functionality for loyalty, email, and SMS marketing. However, a significant and recurring complaint revolves around sudden, substantial price increases and perceived poor customer support when issues arise.
Mined from reviews and the listing
AI-extracted signals, not verified claims — read the source text before treating any of these as fact
What it actually does
Customers asked for
- • Ability to offer bonus loyalty points for a specified product
- • Email campaign editor needs to pull live data from Shopify
- • Improvement on handling of expiring SMS credits upon price changes
Common complaints
- Pricing: Multiple users cited sudden, large price increases and rate changes.
- Support quality: Multiple complaints regarding unresponsive or unhelpful customer support.
- Bug: Issues reported with data import, duplicate customers, and integration hiccups.
- Missing feature: Users noted the inability to offer bonus points for specific product purchases.
Pricing perception
Reviewers are split on whether the pricing is worth it.
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