Lalamove: Deliver Faster
Convenient access to a wide fleet of delivery vehicles operated by professional driver partners. Lalamove is an on-demand delivery platform born with a mission to empower communities by making delivery fast, simple and affordable. Powered by technology, we seamlessly connect people, vehicles, freights and roads, moving things that matter and bringing benefits to local communities across Asia and Latin America
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Overall sentiment is mixed, with users praising the app for its convenience and time-saving features like auto-filling customer details. However, recurring complaints center on delays in receiving drivers and difficulties with tracking link sharing.
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AI-extracted signals, not verified claims — read the source text before treating any of these as fact
What it actually does
Customers asked for
- • Show location map while auto-filling details for pin verification
- • Ability to use automatic coupons in the sending window
- • Include before and after pickup signatures to prevent missing items
- • Display estimated delivery fee based on location
Common complaints
- Performance: Multiple reports of delays in receiving available drivers.
- Confusing ux: Difficulty copying tracking links for sharing with customers.
- Support quality: One user reported slow response time when integrating the app.
- Bug: A rider might ask to cancel if the drop-off point is not suitable.
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